Privacy Policy

Introduction

This Privacy Policy governs the manner in which UAB VirtuaBroker Solutions (“VirtuaBroker”, “we”, “our”, or “us”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://virtuabroker.com website (“Site”).

This Privacy Policy applies to the Site and all products and services offered by VirtuaBroker. We are committed to processing personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Lithuanian data protection laws.

Data controller

Company name: UAB VirtuaBroker Solutions
Company number: 306285107
Registered office: Lvivo g. 105A-101, LT-08104, Vilnius, Lithuania
Contact: info@virtuabroker.com

If required, we may appoint a Data Protection Officer (DPO) whose contact details will be published here.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users:

visit our site
register on the site
place an order
fill out a form
subscribe to the newsletter
engage in other activities, services, features, or resources we make available

Users may be asked for, as appropriate: name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, type of computer, technical information about Users’ means of connection (operating system, internet service provider, etc.).

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information.

Users may choose to set their web browser to refuse cookies or to alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Please see our Cookies Policy for more details.

How we use collected information

VirtuaBroker collects and uses Users’ personal information for the following purposes:

To improve customer service – helps us respond more effectively to support requests.
To personalize user experience – aggregated data may be used to understand usage patterns.
To improve our Site – we use feedback to enhance our website offerings.
To process transactions – personal data is used only to provide service for the specific order.
To send periodic emails – to provide updates, respond to inquiries, and share company news (Users may unsubscribe at any time).

Lawful basis for processing

We process personal data based on one or more of the following lawful grounds:

Consent (Article 6(1)(a) GDPR)
Contractual necessity (Article 6(1)(b) GDPR)
Legal obligation (Article 6(1)(c) GDPR)
Legitimate interests (Article 6(1)(f) GDPR)

Data subject rights under GDPR

As a data subject, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time (without affecting prior lawful processing)
Lodge a complaint with the State Data Protection Inspectorate of Lithuania (vdai.lrv.lt) if you believe your rights have been violated

How we protect your information

We adopt appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data, username, password, transaction information, and data stored on our Site.

Sensitive data exchanges between the Site and its Users happen over SSL secured communication channels, encrypted and protected with digital signatures.

Third-party services

We may use trusted third-party service providers (e.g., Sumsub for identity verification) to help operate our business and the Site. These third parties are contractually obligated to protect your data and may only use it for the agreed purposes.

Data retention

We will retain Users’ personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction-related data may be retained for up to 10 years, in line with AML/CTF regulations.

Changes to this Privacy Policy

VirtuaBroker may update this Privacy Policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage Users to check this page frequently for changes.

Contacting us

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us:

UAB VirtuaBroker Solutions
Company number: 306285107
Lvivo g. 105A-101, LT-08104, Vilnius, Lithuania
Email: info@virtuabrokersolutions.com